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1

Freitag, 9. September 2011, 16:15

Disk Not Found, Please Insert Disk. Error

Hi Guys,

My NAS is:

Hardware Name IB-NAS 1000 or IB-NAS 2000 based Platform
Firmware Version 2.3.2.IB.2.RS.1
Hardware Version Rev. B
Product Vendor ICY BOX
IP Address 10.0.0.200


I haven't used my NAS for ages. It has been plugged in for years however. Yesterday I decided to start working on it again, and took a backup of all the files I had on my hard disk, and then decided to flash a newer firmware - The firmware is the firmware from raidmax.de

The problem is that once it came back up, the Hard disk is not found.

Also when trying to connect it to the USB port of my computer, there is a problem with drivers (Win 7 x64) and to even further the problem I couldn't find any USB drivers for it. I am thinking the hard disk is borked, but before opening and plugging the disk, anyone has any other suggestions?

Thanks

HWguru

NAS2000-Team

Beiträge: 1 001

Wohnort: Wien

2

Samstag, 10. September 2011, 09:21

Hello,
2.3.2.IB.2.RS.1 is the most recent firmware. You updated to a newer one :think:
USB access to the disk is done without firmware and no drivers are needed.
There is no firmware at raidmax - SPAM ????? :cursing:

HWguru
Leute ohne Laster haben oft wenige Tugenden...
NAS2000 2.3.2.IB.2.RS.1+Lüfterabschaltung+SSH+do_it+zusätzliche commandline tools+changed root password
1. suchen - lesen - Google - lesen - 1. Fragen gehören ins Forum, dann profitieren alle davon!

3

Samstag, 10. September 2011, 09:39

Yeah I flashed the new firmware to kind of start from scratch, thus getting rid of all the settings and making sure it is the newest.

Can you please elaborate on "There is no firmware at raidmax?"

HWguru

NAS2000-Team

Beiträge: 1 001

Wohnort: Wien

4

Samstag, 10. September 2011, 12:27


Can you please elaborate on "There is no firmware at raidmax?"
Give me a more precise link. raidmax.de only forwards me to raidmax.com and ther I only see PC cases.

HWguru
Leute ohne Laster haben oft wenige Tugenden...
NAS2000 2.3.2.IB.2.RS.1+Lüfterabschaltung+SSH+do_it+zusätzliche commandline tools+changed root password
1. suchen - lesen - Google - lesen - 1. Fragen gehören ins Forum, dann profitieren alle davon!

snoopy

NAS2000-Team

Beiträge: 467

Wohnort: Zu Hause

6

Montag, 12. September 2011, 12:54

the link You posted directs me to RS and the FW you already installed. FW2.3.2.IB.2.RS.1

R....max.com does not offer any Firmware @ all!



-----------------------------------------
Edited by Snoopy due to "No-Spam" action
--------------------------------------------------------------------------
Der Mensch ist das wichtigste und kostbarste Peripheriegerät einer Computeranlage.

myStuff: NAS2001+4220(1000Gb-ext3)+Dlink524+KabelD. (120 Mbit)

7

Montag, 12. September 2011, 13:01

Hi Snoopy,

I am afraid I can't understand what you mean by the bla-bla-max.com spam?!

My problem is that after flashing this firmware, my disk, is not showing in the NAS. It says "Disk not found. Please insert disk, error".

Even worst, I cannot get this NAS to be visible to two computers running Windows 7. I am trying to get hold of a Linux box so I can see if it shows with the list of hardware.

I am afraid I cannot post more details at this stage, anything else you suggest I check?

Thanks

HWguru

NAS2000-Team

Beiträge: 1 001

Wohnort: Wien

8

Montag, 12. September 2011, 13:48

Hello yancho,
the problem is that you wrote raidmax instead of raidsonic in your first posts.
I will edit the posts in this thread later.

I would assume that the power supply has a problem. If it has been plugged for years it may have reached end of life.
In USB mode no firmware is running and the box works like a thumb USB HDD case.
You could try the USB mode with a linux system which could be booted from a CD.

HWguru
Leute ohne Laster haben oft wenige Tugenden...
NAS2000 2.3.2.IB.2.RS.1+Lüfterabschaltung+SSH+do_it+zusätzliche commandline tools+changed root password
1. suchen - lesen - Google - lesen - 1. Fragen gehören ins Forum, dann profitieren alle davon!

9

Montag, 12. September 2011, 13:53

I am terribly sorry about raidmax / raidsonic!! It's just that at the moment I was also seeing a case from the guys too, and by mistake I mixed the names! Again apologies!!

Will keep you updated how it performs with the linux system. What I am seeing as strange with the PSU is that it failed just after new firmware! Just before the firmware upgrade, I did a backup of all the data, might be it was the reason of the PSU fail?

Thanks for your help!

AQUAR

Schüler

Beiträge: 100

Wohnort: Australia

10

Montag, 12. September 2011, 14:14

Hi Yancho,

First let me say that I know nothing about your NAS.

Just going on your information its logical to consider that the problem might be.
1) As HWguru has mentioned a PSU that has deteriorated after being connected for such a long time.
OR
2) A bad reflash with the same firmware.
OR
3) The HDD is failing, as they often do after sitting idle for years.

It becomes a process of eliminating the obvious things first and hope for the best.

Aquar

11

Mittwoch, 14. September 2011, 12:10

Good news:

In USB mode on an Ubuntu:

I found two partitions : one has hddapp / lost+found / usr folder and the second partition my shared partitions.

Do you suggest I use gparted and repartition the disk? Any ideas please?

Thanks

HWguru

NAS2000-Team

Beiträge: 1 001

Wohnort: Wien

12

Mittwoch, 14. September 2011, 12:21

Hi,
if you see the partitions they should be ok.

The small partition contains the NAS system files which are installed when initializing the system for the first time.
Sometimes this partition becomes corrupted due to a power failure.

The big one holds the user data.

You could run a disk check (e2fsck).

HWguru
Leute ohne Laster haben oft wenige Tugenden...
NAS2000 2.3.2.IB.2.RS.1+Lüfterabschaltung+SSH+do_it+zusätzliche commandline tools+changed root password
1. suchen - lesen - Google - lesen - 1. Fragen gehören ins Forum, dann profitieren alle davon!

13

Mittwoch, 14. September 2011, 12:27

hddapp is 170gb. I am seeing it as too big no? the firmware is just 8mb - so I guess 1GB is more than enough? running e2fsk :)

14

Mittwoch, 14. September 2011, 12:45

When I went on the linux machine, I found it to be in standby mode, and now the disk disappeared.

I tried to restart the USB functionality and dmesg | tail shows:

[206287.696069] usb 1-3: reset high speed USB device using ehci_hcd and address 16
[206296.868075] usb 1-3: device descriptor read/64, error -32
[206306.040068] usb 1-3: device descriptor read/64, error -32
[206306.256058] usb 1-3: reset high speed USB device using ehci_hcd and address 16
[206311.664072] usb 1-3: device not accepting address 16, error -110
[206311.776081] usb 1-3: reset high speed USB device using ehci_hcd and address 16
[206325.232071] usb 1-3: reset high speed USB device using ehci_hcd and address 16
[206340.344052] usb 1-3: device descriptor read/64, error -110
[206347.560360] usb 1-3: USB disconnect, address 16
[206347.560463] scsi 5:0:0:0: Device offlined - not ready after error recovery




This is the part after I switched on USB:

[206414.584066] usb 1-3: new high speed USB device using ehci_hcd and address 17
[206414.724050] usb-storage 1-3:1.0: Quirks match for vid ed06 pid 4500: 1000
[206414.729255] scsi6 : usb-storage 1-3:1.0


lsusb doesn't show it
fdisk -l neither


argh :comp03:

looks like there is some hardware problem ey?

HWguru

NAS2000-Team

Beiträge: 1 001

Wohnort: Wien

15

Mittwoch, 14. September 2011, 12:49

Hi,
system partition normally is some small percentage of the whole disk. Maybe about 200MB

As I mentioned some post before your PSU could be defective. You could power the disk from a free power cable in your PC.

HWguru
Leute ohne Laster haben oft wenige Tugenden...
NAS2000 2.3.2.IB.2.RS.1+Lüfterabschaltung+SSH+do_it+zusätzliche commandline tools+changed root password
1. suchen - lesen - Google - lesen - 1. Fragen gehören ins Forum, dann profitieren alle davon!

16

Mittwoch, 14. September 2011, 13:05

will try that .. i dont think the disk per se is screwed - will check it but :)

snoopy

NAS2000-Team

Beiträge: 467

Wohnort: Zu Hause

17

Mittwoch, 14. September 2011, 15:11

Hi,

Sry. I thought Your Post is a spam (we had some of this recently). Not thought of mistake in naming "raidsonic". :rolleyes:

Well, what You might check is to put the disc in a desktop-PC. Check the health status of the disk. If working properly, check the Power-supply of the NAS. This might be done in the way HWguru posted.

I do not think that You bricked the FW - cause You got access to web Gui. This is normally not possible when bricked.

best
snoopy
--------------------------------------------------------------------------
Der Mensch ist das wichtigste und kostbarste Peripheriegerät einer Computeranlage.

myStuff: NAS2001+4220(1000Gb-ext3)+Dlink524+KabelD. (120 Mbit)

18

Mittwoch, 14. September 2011, 15:33

Hi Snoopy,

Thanks for your tips. Again apologies for the mistake :sleeping:

I don't think either that I bricked it - and any settings on the NAS are kept between power changes etc. It seems that the power is acting, - could it be its not providing enough power for the disk to be switched on? Fan powers when I hit the "Action" button.

snoopy

NAS2000-Team

Beiträge: 467

Wohnort: Zu Hause

19

Montag, 19. September 2011, 14:31

Zitat

It seems that the power is acting, - could it be its not providing enough power for the disk to be switched on?

You gave yourself an answer :thumbsup:

You can easily check this with a Powermeter or use an external Power supply - best in the way HWguru posted (take a free Power cable from your Desktop PC).

Can You hear any unnormal noises from the Power Supply? (Might be an indicator for damaged ElCos)

Greetz
Snoopy
--------------------------------------------------------------------------
Der Mensch ist das wichtigste und kostbarste Peripheriegerät einer Computeranlage.

myStuff: NAS2001+4220(1000Gb-ext3)+Dlink524+KabelD. (120 Mbit)